All successful order transactions will receive an order confirmation email within 30 minutes. If you have not received your order confirmation email, please check your email junk or spam folder. If you are still unsuccessful please contact us at email@example.com and we can assist you.
Yes, as we are based in Australia and you are buying from an Australian company, we charge you for your order in Australian dollars.
We value your privacy and work hard to ensure all your details are secured and never release to any other party.
ou will receive a shipping notification via email. If you are having trouble tracking your order don’t hesitate to drop us a line at firstname.lastname@example.org For any other shipping related questions please see our Shipping page.
– All orders placed Monday through to Friday before 2pm AEST will be dispatched the same day.
– All orders placed on weekends, public holidays or after 2pm AEST will be dispatched the next business day.
There may occasionally be delays with deliveries due to factors out of our control. Please contact us at email@example.com if you have any concern about your order. For any other shipping related questions please see Shipping page.
Once your order is on its way, you'll receive a shipping notification via email. But if you're having trouble tracking your order, don't hesitate to drop us a line via email at firstname.lastname@example.org
Returns & Exchanges
For all your questions regarding our return policy please visit our Returns page.
Please note we do not accept returns on any sale items.
Hang tight, it can take us up to two weeks to receive and process your return. We'll be sure to send a refund notification email as soon as we've issued your refund.
We try to fulfill orders quickly, so there is every chance that it could already be on its way to you. That said, please email us at email@example.com and we will find a solution for you. If you’re getting cold feet about your purchase, just remember, it’s totally normal, but please hang in there until you try them. You have 30 days from your purchase date to send them back, and we know you’ll love them once you’re in them and putting them to the test. And if, after that, you don’t love them, send them back and let us know why! We love all feedback, and maybe even letting us know something that could make our product even better! If there is anything you want to know more about, Please see our Return Policy for further information on returns and exchanges.
Once your return has been received, inspected and accepted your return will be processed within three to five business days. Your bank may take a further five to 10 business days to clear the funds back into your account. Keep an eye out for email notifications - we will keep you updated along the way.
We aim to provide our customers with products of the highest standard and quality. In the very unlikely and extremely embarrassing event that you receive an item that is damaged, incorrect or faulty, please contact us at firstname.lastname@example.org and we will resolve the problem as swiftly as possible. If possible please attach a photo or two showing the defect/fault to the email as this will help speed up the returns process.
Of course we offer a full refund (including return shipping cost) on damaged, faulty or incorrect items, but we would much rather get you what you wanted in the first place with an exchange or replacement of the item. If you do want a refund though, please send us a copy of your shipping receipt so we can return the funds to you.