FAQs

Care:

How do I wash my Treball Activewear?

A gentle COLD machine wash is best for all our products. 

How do I care for my Treball Activewear?

  • Cold wash - machine wash appropriate 
  • Hang to dry - let them do some chin ups as well!
  • Do not tumble dry
  • Do not iron leggings and crops
  • Do not iron over the logo on singlets, jumpers
  • Do not bleach
  • Avoid rough surfaces - apart from your chiselled abs and rock hard glutes. 

Fit/Sizing:

What is Treball’s size guide?

Our products are a 'true fit' so if you are a 10 in other products you will be a 10 in ours. We recommend if you are in between sizes you size up for extra comfort, especially in our leggings as our waistbands can be a snug fit as they are designed to be supportive.

We recommend you checking out our size chart to work out which size will fit you best.

If you would like some support in choosing what size would best suit you please don't hesitate contacting us at hello@treballactive.com and we will support you through the process.

Will you ever have more sizes?

If you run smaller or bigger than the sizes available and want to treat yourself to some Treball activewear let us know at hello@treballactive.com we always love to hear from you.

The item I want is out of stock. What now? (this might go in the orders and shipping area)

If we’re out of stock we must be doing something right! We aim to always have enough to keep up with demand but some popular items may move quicker than our manufacturers can! If it’s our core range that caught your eye please request your size and add your name to our waitlist via email (hello@treballactive.com) and we will let you know whether that product will be restocked.

If you’ve been checking out our limited edition colours, these are made in smaller batches to make sure you’re the only person in your pilates class rocking them out! We always have something new in the works though, so don’t stress, it won’t be long until another edition is up and running, just like you will be once you get them!

Sign up for our sparingly sent email updates and you’ll be among the first to know when we release new products!


Orders & Shipping

Has my order been successful? 

All successful order transactions will receive an order confirmation email within 30 minutes. If you have not received your order confirmation email, please check your email junk or spam folder. If you are still unsuccessful please contact us at hello@treballactive.com and we can assist you.

Are your prices in Australian Dollars (AUD)?

Yes, as we are based in Australia and you are buying from an Australian company, we charge you for your order in Australian dollars.

How do I know it is safe to shop with you?

We value your privacy and work hard to ensure all your details are secured and never release to any other party. If you would like more information on how we keep your details private please visit our Privacy Policy.

How will I know my order is on it’s way?

You will receive a shipping notification via email. If you are having trouble tracking your order don’t hesitate to drop us a line at hello@treballactive.com
For any other shipping related questions please see our Delivery and Shipping page.

How long will my order take?

– All orders placed Monday through to Friday before 2pm AEST will be dispatched the same day.

– All orders placed on weekends, public holidays or after 2pm AEST will be dispatched the next business day.

There may occasionally be delays with deliveries due to factors out of our control. Please contact us at hello@treballactive.com if you have any concern about your order.

For any other shipping related questions please see our Delivery and Shipping page.

What’s the status of my order?
Once your order is on its way, you'll receive a shipping notification via email. But if you're having trouble tracking your order, don't hesitate to drop us a line via email at hello@treballactive.com


Returns/exchanges:

What is your return & exchange policy?
For all returns and exchanges please refer to our Return Policy.   
If you have any further questions which we may not of covered please contact us at hello@treballactive.com

Who pays for my return/exchange shipping?
We do! We are so confident that you will love your new products that you won't need to return them, but if you're not 100% happy or in love with them as we hoped, we will pay the shipping. Please email us a photo of your receipt, bank details and tracking number. We will take care of the rest.

Any queries please contact us at hello@treballactive.com

What if I change my mind and want to cancel or return my order?
We try to fulfil orders quickly, so there is every chance that it could already be on its way to you. That said, please email us at hello@treballactive.com and we will find a solution for you. If you’re getting cold feet about your purchase, just remember, it’s totally normal, but please hang in there until you try them. You have 30 days from your purchase date to send them back, and we know you’ll love them once you’re in them and putting them to the test. And if, after that, you don’t love them, send them back and let us know why! We love all feedback, and maybe even letting us know something that could make our product even better! If there is anything you want to know more about, Please see our Return Policy for further information on returns and exchanges.

When will I receive my refund?
Once your return has been received, inspected and accepted your return will be processed within three to five business days. Your bank may take a further five to 10 business days to clear the funds back into your account. Keep an eye out for email notifications - we will keep you updated along the way.

If you have any queries in regards to this please don’t hesitate contacting us at hello@treballactive.com

What if my item was faulty?
We aim to provide our customers with products of the highest standard and quality. In the very unlikely and extremely embarrassing event that you receive an item that is damaged, incorrect or faulty, please contact us at hello@treballactive.com and we will resolve the problem as swiftly as possible. If possible please attach a photo or two showing the defect/fault to the email as this will help speed up the returns process.

Of course we offer a full refund (including return shipping cost) on damaged, faulty or incorrect items, but we would much rather get you what you wanted in the first place with an exchange or replacement of the item. If you do want a refund though, please send us a copy of your shipping receipt so we can return the funds to you.

What are your Competition and Giveaway T&CS?

Treball loves to run social media competitions for our loyal followers. 

By entering any of our social media competitions you are agreeing to the following terms and conditions and Treball will not be held responsible for any entries submitted outside of these conditions.

1. Entree is over the age of 18

2. Entree has followed guidelines of competition rules as listed on the competition to enter

3. Entree accepts the prize as advertised

4. Prize cannot be refunded or exchanged for credit or other styles

5. Entree acknowledges Instagram or Facebook is not involved in any of our competitions

6. If entree is not interested in the prize, they can forfeit their entry and another winner will be picked

By entering you are acknowledging all the requirements listed above and agree to our terms and conditions of entry.

 

Can’t find your answer here? Contact us at hello@treballactive.com