Returns & Exchanges
Don't worry, we understand that shopping online is always a little risky. You never know if it’s going to look the same on you as it does on the models. That's why we’re happy to refund or exchange any full priced garments up to 30 days from your purchase date. If the garment you’ve ordered doesn’t fit, we will happily replace it for a different size, as long as we have the stock available. If the garments don’t suit you at all and you’re wanting to return it, we will happily refund you your money no questions asked. We're here to look after you and make sure you are 100% happy with your purchase.
Please note you must include the following with your return item:
Our return slip containing your order number, full name and clear written exchange instructions (include style/size preference). Please check available stock online before returning.
Please return to the following address:
Treball Active Returns
PO Box 243
Port Melbourne, VIC 3207
We try our best to accept all items returned to us, however, please observe our policy as follows:
- Orders must be returned to us within 30 days from date of purchase (as indicated on your invoice). Returns outside this period will be sent back to you.
- Items must be returned in their original condition. This means the garments must – be unworn & unwashed, have all tags attached and have no make up, stains or strong odours.
- No returns or exchange for items purchased using a credit note, sale items and promo coupons (not including your welcome promotion).
- Exchanges and returns for online orders can only be processed directly through our online store department.
- Returns that do not include a return note with instructions will be returned to sender.
- We do not cover for the cost of the return shipping. It is recommended to use a shipping service with tracking as Treball Active is not liable for any packages lost in transit. All items are inspected by our staff upon arrival.
- International customers please note we only offer returns on your orders NO exchanges applicable.
If you would like to exchange your full priced items for a different style or size, your replacement item will be sent as a new order and you will receive order and shipping confirmations via email.
Please allow 3 business days for an exchange to be processed from the date that the returned item is received by Treble Active.
If the requested item is unavailable your order will be refunded and you will be advised by email.
*Please note we do not offer exchanges to our International Customers due to the high cost in shipping and handling.
What if my item/s is faulty?
We aim to provide our customers with products of the highest standard and quality. In the very unlikely and extremely embarrassing event that you receive an item that is damaged, incorrect or faulty, please contact us at firstname.lastname@example.org and we will resolve the problem as swiftly as possible. If possible please attach a photo or two showing the defect/fault to the email as this will help speed up the returns process.
Of course we offer a full refund (including return shipping cost) on damaged, faulty or incorrect items, but we would much rather get you what you wanted in the first place with an exchange or replacement of the item. If you do want a refund though, please send us a copy of your shipping receipt so we can return the funds to you.